How exactly does the 100% satisfaction guarantee work? Dustin McAdams August 27, 2018 01:54 Updated Follow If an item in your dog's box doesn't meet your satisfaction, we’ll replace it. Just email us at email@example.com and we'll take care of you. Our service is, quite simply, the best you will find. Related articles So if something is defective, you replace it for free? There is some catch, right? Like making me pay shipping to return... What if my dog doesn't like particular treats? What's risk-free ordering? What's In The Box? Comments 0 comments Please sign in to leave a comment.