How exactly does the 100% satisfaction guarantee work? Dustin McAdams January 11, 2018 02:20 Updated Follow If an item in your dog's box doesn't meet your satisfaction, we’ll replace it. Just email us at email@example.com and we'll take care of you. Our service is paws down, the best you will find. Related articles What's In The Box? What if my dog doesn't like particular treats? So if something is defective, you replace it for free? If I love a product in my box, can I order more through the PupShop? What's risk-free ordering? Comments 0 comments Please sign in to leave a comment.