So if something is defective, you replace it for free? Dustin McAdams August 27, 2018 04:08 Updated Follow Absolutely! 100%. No fine print. Related articles What if my dog doesn't like particular treats? How exactly does the 100% satisfaction guarantee work? If I love a product in my box, can I order more through the PupShop? There is some catch, right? Like making me pay shipping to return... What's In The Box? Comments 0 comments Please sign in to leave a comment.