There is some catch, right? Like making me pay shipping to return... Dustin McAdams September 20, 2017 04:51 Updated Follow Nope. No catch. We don't have any. We want to delight you and be your long-term partner in doggyhood. Related articles How exactly does the 100% satisfaction guarantee work? What loyalty rewards benefits do I get? What if my dog LITERALLY DESTROYS EVERYTHING? So if something is defective, you replace it for free? When will I receive my box? Comments 0 comments Please sign in to leave a comment.