It simply means that you can edit your order, skip a renewal or cancel your subscription at anytime, without penalty. We don’t play any word games with this. No strings attached. Longer subscriptions save you money and they help us with predictability in our purchasing. It is a win/win and we want to make it as easy as possible. Plus, a company telling you that you are out of luck if you need to cancel just sucks. And we operate in the no-suck zone. We believe that we have the responsibility to earn your continued loyalty, and that you should always have the flexibility to control your subscription.
Many of our customers will use the "skip my next renewal" feature to bypass a month due to vacation travel. Some will switch to a bi-monthly delivery cycle or a toys only plan if their pup isn’t going through all of their treats. Our ordering is the most flexible you will find. And if the need ever arises for you to cancel, we’ll be sad, but you will only pay for what you have used of your subscription, and we refund you the prorated remainder. So order a multi-box plan and save with no worries!